You can open the .acsauto file with notepad and edit it, this script will save on the C: drive in a directory called C:\CMS Scripts, make sure you have it. Add "Historical\Split/Skill\Summary Interval","_Report" '## Parameters. Here the code to get the summary interval reports for 15 skills and save them in a text file in one script. Set cms Application = Create Object("Application") Set cms Server = Create Object("Server") Set cms Connection = Create Object("Connection") cms Connection.b Auto Retry = True ' Connects to the server, launches acs & (2x) If cms Application. Set Property(report Prompt(1, 2), report Prompt(2, 2)) And cms Report. For example: my Date Property = "date" my Date = "5/24/2018" '' if American format or "24/5/2018" if Australian. Set Property(my Date Property , my Date) Hoe this clears it up. Apart from this i used one more from which is working fine for me but on other systems is not working throwing the error. Server Key Like "*\" & s Server IP & "\*\*\*" Then ' b Connected = True ' Msg Box "Avaya Connected!
Need your help please provide how can i make it usefull. Public Sub Single_CMS_Report_Extract() On Error Resume Next ' Add the files specified below to the References section: ' Tools - Browse to the CMS directory, ' e.g.: "C:\Program Files\Avaya\CMS Supervisor R14" Dim cms Application As Application 'acs Dim cms Server As Server 'acs Dim cms Connection As Connection 'Dim cms Catalog As Catalog 'Dim cms Report As Report 'acs Dim my Log As String, my Pass As String, my Server As String Dim report Path As String, report Name As String, report Prompt(1 To 2, 1 To 3) As String Dim export Path As String, export Name As String ' Assigns Variables my Log = "Username" my Pass = "password" my Server = "xxx.xxx" report Path = "Historical\CMS custom" report Name = "AESC Multi Vector" report Prompt(1, 1) = "ENTER VECTOR(s)" report Prompt(1, 2) = "date" report Prompt(1, 3) = "Time" report Prompt(2, 1) = "312;307;316;301;305" report Prompt(2, 2) = "5/24/2018" report Prompt(2, 3) = "-" export Path = "C:\Users\parveen.parveen1\Documents" export Name = "test. Item(report Path & report Name), cms Report If cms Report. Set Property("date", "5/24/2018") to hard enter those values.
TXT" ' Open the CMS Application, launches acs ' If a CMS Supervisor console is already open, ' the existing acs is used. ACD = 1 ' Sets parameters for report, launches (2x) cms Catalog. Set Property(report Prompt(1, 1), report Prompt(2, 1)) And cms Report. Or you can choose not to use the array and using meaningful variable names to achieve the same results. I could not get any report in the folder which i have provided.
Reports("Historical\Split/Skill\Summary Interval") If Info Is Nothing Then If cvs Srv.
Export Data(sk(i-1, 1), 9, 0, False, True, True) Rep.
Over the last couple of years I was able to create all sort of automated dashboards to report on call statistics, service levels and staff KPIs. Another method on how to automate CMS without logging into the server by using the server instance already running if you have Avaya CMS control panel application already running on your desktop.
Of course Avaya has a custom reports capability but I was told I can't have access to this function as our company had an agreement with Avaya that they are the only people allowed to write custom reports otherwise the warranty on the software will be void. For this code to work remember to set all the reference I mentioned in the VBA editor tools me, read my first post above and click on the picture to see which ones to select: Here's the entire module code below, it will run the historical split skill summary interval report for skill number 1: Dim cvs App As New Application 'Dim cvs Conn As New Connection Dim cvs Srv As New Server Dim Rep As New Report Dim Info As Object, Log As Object, b As Object Dim logged As Boolean Public Sub CMSConn() On Error Go To e: Application.
So after some research I found out that we can use the Avaya objects from Excel to automate these reports. You should see the auto code completer come up with possible options. Count) '''''' we set a reference to the server here Call do Rep("Historical\Split/Skill\Summary Interval", sk) This Workbook.
I was able to automate most of my daily, weekly and monthly reports and what used to take me hours to complete I can now finish in seconds with one click. Dim cvs App As New Application Dim cvs Conn As New Connection Dim cvs Srv As New Server Dim Rep As New Report Dim Info As Object, Log As Object, b As Object The rest of the coding will be the same...
Task ID Set Rep = Nothing End If End If Set Info = Nothing next '## cvs_cmd_end End Sub I used an array to loop thru each skill and repeat the code that saves the report, if you have any questions please write to me.
Hi All, I am using this code to pull the report from cms r17. Each position of the array hold the date, time, etc. Now to run the code each report has properties which needs to be passed on via VBA.
Comments Avaya Cms Custom Report Writing
Need help making a custom report - Avaya Support Forums
Aug 10, 2015. Need help making a custom report Contact Center Applications. 7AM to 11pm for each day or any time frame during the day for this example. CMS provides interval data only for 1 selected day, that too only for last 31 or.…
Excel VBA macro to automate Avaya CMS Supervisor reports -
Of course Avaya has a custom reports capability but I was told I can't have. and have a look at the code it contains, it is written in Visual Basic.…
Avaya CMS Supervisor - Avaya Support
Avaya CMS Supervisor Report Designer. Example of a column-oriented report. Therefore, if you edit an CMS custom report with Report Designer.…
Cisco Unified ICM ACD Supplement for Avaya.
In configurations that use CMS, a custom report is required. For example, if you have one Avaya ACD and a duplexed PG, each PG has one.…
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Jun 9, 2017. The "Custom Reports" in the cms menu you show on the screenshots is different to "Reports" in the Supervisor. You can read about Custom.…
How to log in and run reports using the Avaya CMS. - YouTube
Feb 28, 2012. This video demonstrates how to login and run reports using the CMS Supervisor Web feature. This is a new feature in CMS r16.3. Produced by.…
How to extract report from Avaya CMS 17R -
Hi All, I am using this code to pull the report from cms r17. I can access the. reportPath = "Historical\CMS custom" reportName. For example…
Application Notes for Intradiem 9.5 with Avaya Call.
Jun 28, 2018. interoperate with Avaya Call Management System R18 using. CMS and triggered report based on the events. x Custom Reports.…
Avaya CMS - Calls offered report - Call Centre Helper
Sep 28, 2018. Avaya CMS - Calls offered report - Posts on Call Centre Helper Forum. For example a call hits the skill queue at 1527, gets answered at 1529 and. I'm not an expert on custom reports, but it is possible that you could write.…